At nWay, we’re passionate about games and we’re always looking for talented individuals who share that same drive. Our studio is located in downtown San Francisco and we’re conveniently located near BART and Muni.
San Francisco, CA
NWay is looking for a Customer Service Manager who will be responsible for the daily operations and execution for ongoing Customer Support Operations.
This role will have responsibility for maintaining service levels, measuring and improving player satisfaction, and managing vendor and offshore CS operations.
The successful candidate for this role will become a game expert for all of nWay’s titles and will support nWay’s Studio partner groups in the execution of player-facing information exchange.
The position will require the skill to build and maintain an integrated live operations relationship with studio partners and other internal teams, while ensuring an excellent player and customer support experience for our players.
You should have experience mentoring colleagues, providing quantitative and qualitative feedback, and establishing developmental processes for live operational efforts and product launches.
Contact us at HR@nway.com