At nWay, we’re passionate about games and we’re always looking for talented individuals who share that same drive. Our studio is located in downtown San Francisco and we’re conveniently located near BART and Muni.


IT Manager

San Francisco, CA or Remote

Job Description 

nWay is looking for a highly technical IT Support Technician who will be responsible for supporting the hardware and software for our employees. As the face of IT, the Desktop Support Technician must have strong technical troubleshooting abilities, excellent communication skills and be willing to interface with a combination of both technical and non-technical departments. The primary task of this position will be to troubleshoot and resolve endpoint issues, install and support the systems, and assist with the day-to-day operations for nWay’s IT infrastructure to provide for the growth of nWay’s initiatives.


  • Assume a primary role in the analysis, diagnosis, and resolution of incidents and problems
  • Administer SaaS applications such as GSuite, JIRA, etc.
  • Work with teams across the organization to create an amazing experience for all new hires both in-office and remote
  • Manage software and hardware licenses and services
  • Setup and troubleshoot A/V for conference rooms and collaboration spaces
  • Evaluate existing and upcoming processes, and provide feedback for improvements
  • Anticipate and plan for issues and needs as Faire grows and scales
  • Create high-quality documentation for both colleagues and end users
  • Perform basic network troubleshooting and maintenance


  • 2+ years in an IT Support role
  • Strong dedication to creating an amazing employee service experience
  • Demonstrated experience managing Macs, SaaS products, and A/V solutions
  • Experience delivering long-term solutions to technical problems
  • Excellent organizational skills and attention to detail
  • Understanding of basic networking
  • Demonstrated ability to juggle multiple projects/initiatives simultaneously
  • Comfortable digging into dense, technical details
  • Passion for technology, driven to keep up with the latest trends
  • Strong service orientation and passion for delivering innovative solutions
  • Elite technical troubleshooting ability
  • Excellent written and verbal communications skills
  • Collaborative and team oriented
  • Ability to work a flexible schedule as needed
  • Experience in a mixed environment (Mac and Windows)

Why you want to work here

At nWay, we’re passionate about creating meaningful entertainment through real games with digital ownership and we’re always looking for talented individuals who share that same drive. We’re a small startup defined by a very collaborative, lean and laid back culture where everyone just wants to get things done. Our office is located in the heart of San Francisco and we’re conveniently located near BART, Muni, SF Ferry and Caltrain. We also offer medical, dental, vision insurances, FSA and commuter options. Most importantly,  we do our best to keep everyone’s belly full with a fully stocked snack room plus office lunches!

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